Customers. Love 'em. Or cry.

Customers. You gotta love 'em or you'd cry.

Me: Good morning, The Age photo sales, you're speaking with Lucas
Cust: Hello? (little old lady voice...) I'd like to talk about flash pages.
Me: I'm not sure I know what a flash page is.
Cust: Well, I called The Age and they said to call this number for flash pages.
Me: I'm at The Age but I don't know what a flash page is, can you explain what you mean?
Cust: I called this number The Age gave me(1-3-0-0-1-3-6-4 etc) and then it said to press 1 or 2...
Me: I know how you got through to me, but I'm not sure what a flash page is.
Cust: I can't go on the internet...
Me (on mute): Huh? Wha?
Me (off mute): Hmmm. I can probably help, if you tell me what you want...
Cust: The Age told me that I can buy a print of a front page from 1959. They called it a flash page and then in the message before it said you can buy flash pages. And The Age told me you can.
Me: Ah. I'm from The Age. Do you mean a FRONT page, yes we can do prints from The Age from 1959, what date did you want...?

Etc Etc.

NOTE: At no point is the word Flash used in our IVR message. No one at The Age would have said flash page.

I believe the reasoning for flashpage goes like this:
Fairfaxphotos + front page = Fhaxpage.
Take a derivation of that = Flashpage. BAM.